Project Management and IT Operations
Information Assurance (IA) and Information Technology (IT) Security Management is the process of managing a defined level of security for information, IT services and infrastructure. IT Security Management enables and ensures that:
IT Security Management needs to be part of every IT Manager's core competences. Management is responsible for taking appropriate steps to reduce the chances of a security Incident occurring to acceptable levels. This is the process of risk assessment and management.
Our ACT Integrity Consultants have a thorough knowledge and experience of project management, software implementation, and application development. Our Team have considerable experience identifying and addressing client needs building, maintaining, and utilizing networks of client relationships and community involvement; communicating value propositions; managing resource requirements, project workflow, budgets, billing and collections; and preparing and/or coordinating complex written and verbal materials.
Management – Project and Operations
Solutions:
Services:
Information Technology (IT) Operations
One of the main reasons for ACT Integrity Consulting using Information Technology Information Library (ITIL) is the objectives of ITIL. The objective of ITIL is to assist Information Technology (IT) service provider organizations to improve IT efficiency and effectiveness while improving the overall quality of service to the business within imposed cost constraints. With our expertise and thorough knowledge of IT at multiple levels in the IT infrastructure from the Enterprise to the Host level, we will provide your organizations with the explicit goal of IT to develop and maintain IT services that:
IT organizations have realized the countless benefits implementing ITIL and processes based on "best practice" guidelines such as:
ACT Integrity Consultants and IT Professional have the understanding, expertise and experience with the IT Service Management (ITSM), the ITSM is typically divided into two main areas, Service Support and Service Delivery. Service Support module of ITIL is the effective support of IT services that include the following IT processes: Service Desk, Incident Management, Problem Management, Configuration Management, Change Management, and Release Management. The Service Delivery module of ITIL covers the more forward-looking delivery aspects of service provision and consists of Service Level Management, Financial Management for IT Services, Capacity Management, IT Service Continuity and Availability Management.
Our IT Professionals utilizes the ITSM approach to implement our IT solutions and services. We provide our clients with the disciplines that are responsible for the provision and management of effective IT services. We provide our clients with the following Service Support and Service Delivery processes. These processes are principally concerned with developing plans for improving the quality of the IT services delivered.
Service Support: The identification and recording of IT configuration items, and processes around handling changes, problems and incidents are described. Our IT professionals will identify and record IT configuration items, and processes handling changes, problems and incidents. Sub-topics include:
Service Delivery: This covers all aspects of the actual delivery of the services. Service Delivery has three levels of processes: Strategic Level Management of IT services, including quality management and IT service organization; Tactical Level Planning and control of IT services = Service Delivery; Operational Level Support of IT services = Service Support. We use Service Level Management (SLM) to develop, monitor and control the service level agreements and their underlying service quality. Our approach uses the SLM components consisting of Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and the service catalogue. Sub-topics include:
- Security controls are implemented and maintained to address changing circumstances such as changed business processes and IT service requirements, IT architecture elements, threats, etc.
- Security Incidents and responses are managed
- Audit results show the adequacy of security controls and measures taken
- Reports are produced to show the status of information security.
IT Security Management needs to be part of every IT Manager's core competences. Management is responsible for taking appropriate steps to reduce the chances of a security Incident occurring to acceptable levels. This is the process of risk assessment and management.
Our ACT Integrity Consultants have a thorough knowledge and experience of project management, software implementation, and application development. Our Team have considerable experience identifying and addressing client needs building, maintaining, and utilizing networks of client relationships and community involvement; communicating value propositions; managing resource requirements, project workflow, budgets, billing and collections; and preparing and/or coordinating complex written and verbal materials.
Management – Project and Operations
Solutions:
- Design and develop a plan to continuously measure the effectiveness of the information systems projects to ensure optimal system performance
- Design, develop and manage an information security program(me) to implement the information security governance framework
- Design and develop methods of meeting information security policy requirements that recognize impact on end users
- Design and develop procedures and guidelines for IT infrastructure activities to ensure compliance with information security policies
- Evaluate the project management practices and controls to determine whether business requirements are achieved in a cost-effective manner while managing risks to the organization
Services:
- Develop and manage a clear project scope statement in alignment with organizational objectives for each information systems project
- Manage and monitor the information systems program budget, estimate and control costs of individual projects
- Define activities needed to successfully execute the information systems program, estimate activity duration, and develop a schedule and staffing plan
- Identify, negotiate, acquire and manage the resources needed for successful design and implementation of the information systems program e.g., people, infrastructure, and architecture)
- Direct information security personnel and establish communications, and team activities, between the information systems team and other security-related personnel (e.g., technical support, incident management, security engineering)
- Participate with vendors and stakeholders to review/assess recommended solutions, identify incompatibilities, challenges, or issues with proposed solutions
- Ensure that necessary changes and improvements to the information systems processes are implemented as required
- Information security architectures implementation such as single sign-on, rules-based as opposed to list-based system access control for systems, limited points of systems administration
Information Technology (IT) Operations
One of the main reasons for ACT Integrity Consulting using Information Technology Information Library (ITIL) is the objectives of ITIL. The objective of ITIL is to assist Information Technology (IT) service provider organizations to improve IT efficiency and effectiveness while improving the overall quality of service to the business within imposed cost constraints. With our expertise and thorough knowledge of IT at multiple levels in the IT infrastructure from the Enterprise to the Host level, we will provide your organizations with the explicit goal of IT to develop and maintain IT services that:
- Develop and maintain good and responsive relationships with the business
- Meet the existing IT requirements of the business
- Are easily developed and enhanced to meet future business needs, within appropriate time scales and costs
- Make effective and efficient use of all IT resources
- Contribute to the improvement of the overall quality of IT service within the imposed cost constraints
IT organizations have realized the countless benefits implementing ITIL and processes based on "best practice" guidelines such as:
- Continuous improvement in the delivery of quality IT services
- Reduction of long-term costs through improved ROI or reduced TCO through process improvement
- Through the delivery of rapidly recoverable, consistent services, we reduced the risk of not accomplishing business objectives,
- The ability to absorb a higher rate of change with an improved, measurable rate of success
- Processes and procedures that can be audited for compliance to "best practice" guidelines
ACT Integrity Consultants and IT Professional have the understanding, expertise and experience with the IT Service Management (ITSM), the ITSM is typically divided into two main areas, Service Support and Service Delivery. Service Support module of ITIL is the effective support of IT services that include the following IT processes: Service Desk, Incident Management, Problem Management, Configuration Management, Change Management, and Release Management. The Service Delivery module of ITIL covers the more forward-looking delivery aspects of service provision and consists of Service Level Management, Financial Management for IT Services, Capacity Management, IT Service Continuity and Availability Management.
Our IT Professionals utilizes the ITSM approach to implement our IT solutions and services. We provide our clients with the disciplines that are responsible for the provision and management of effective IT services. We provide our clients with the following Service Support and Service Delivery processes. These processes are principally concerned with developing plans for improving the quality of the IT services delivered.
Service Support: The identification and recording of IT configuration items, and processes around handling changes, problems and incidents are described. Our IT professionals will identify and record IT configuration items, and processes handling changes, problems and incidents. Sub-topics include:
- Service Desk: coordinate and act as the central (Virtual or Central Service Desk) point of information between customers, internal service organizations and external providers.
- Incident Management: After something has gone wrong, how to restore normal operations as quickly as possible.
- Problem Management: we diagnose root causes of incidents reported by the service desk; then, you arrange changes in the IT infrastructure to prevent their recurrence.
- Change Management: we discuss processes and procedures to ensure prompt, efficient and controlled handling of changes.
- Release Management: the planning of new releases so both IT and non-IT requirements are considered.
- Configuration Management: How to identify, control, and maintain records of the configurations of items and services.
Service Delivery: This covers all aspects of the actual delivery of the services. Service Delivery has three levels of processes: Strategic Level Management of IT services, including quality management and IT service organization; Tactical Level Planning and control of IT services = Service Delivery; Operational Level Support of IT services = Service Support. We use Service Level Management (SLM) to develop, monitor and control the service level agreements and their underlying service quality. Our approach uses the SLM components consisting of Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and the service catalogue. Sub-topics include:
- Availability Management: How do you maintain the availability of services to allow a business to function effectively?
- Capacity Management: Best practices in predicting future needs.
- IT Service Continuity Management: After a disaster or other business interruption, how to manage service continuity to agreed-upon levels.
- Service Level Management: Establishing, monitoring, and reporting IT achievements and establishing ways to eliminate poor service.
- Financial Management for IT Services: Budgeting, accounting and charging for IT services.